Privacy Policy

Information we collect

When you submit our trip form, we collect the information you choose to provide, including:

• Your name and email address, plus your WhatsApp country code and number when you choose to provide them.
• Your estimated travel date, when you choose to provide it.
• The type of travel support you are interested in.
• Optional trip details such as trip length, group size, cities, budget range, interests, preferences, or concerns.

Please do not send passport numbers, payment card details, medical records, or other highly sensitive information through the website form.

How we use your information

We use this information to:

• Review and respond to your inquiry.
• Recommend suitable routes, services, experiences, or next steps.
• Prepare trip advice or a custom quotation when requested.
• Communicate with you before and during the planning process.
• Prevent spam, repeated submissions, fraud, and misuse of the website.
• Improve our services using general, non-identifying inquiry patterns.

We do not sell your personal information.

Legal basis for processing

Depending on where you live, we generally process inquiry information because it is necessary to respond to steps you request before arranging a service, and because we have a legitimate interest in operating, securing, and improving our travel support business. We rely on consent where applicable law requires it, and may process limited records where necessary to meet a legal obligation.

Service providers and international processing

Our form is processed through Formspree. If you contact us through WhatsApp, Instagram, Facebook, TikTok, or email, those providers process information under their own privacy policies. Website hosting providers may also record basic technical information such as IP address, browser type, device type, referring page, and access time for security and service operation.

These providers may process information in countries outside your place of residence. We share only the information reasonably needed to operate the service or respond to you.

Retention and security

We keep inquiry information only for as long as it is reasonably needed to provide support, maintain business records, resolve disputes, or meet legal obligations. In general, inactive inquiries may be retained for up to 24 months after the last contact and then deleted or anonymized.

We use reasonable safeguards, but no online transmission or storage method can be guaranteed to be completely secure.

Your choices

You may ask us to access, correct, or delete information you have provided, ask us to stop using it for future trip communication, or withdraw consent where processing is based on consent. Some records may need to be retained where required by law or for legitimate recordkeeping. Depending on your location, you may also have the right to raise a concern with your local data protection authority.

Children

Our services are intended for adults arranging travel. Travelers under 18 should have a parent or guardian contact us on their behalf.

Contact us

For privacy questions or requests, email [email protected].